![]() To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:ġ: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!): Activus Connect Speedtest (save the URL/link - you'll need that for the application). ⦁ We do require that you have an active, functioning webcam for training and meetings. ⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 33 (Available from Amazon, Tiger Direct, Office Depot,, CDW, Walmart) are both permitted options (must be one of these). ⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services ⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed) ⦁ Processor speed: i5 or greater processor (Ryzen Series 4 or greater is also compatible) ⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) ⦁ Be able to complete and pass a background check ⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time ⦁ Must have strong computer navigation and organizational skills. ⦁ At least 1 year of call center experience ⦁ You must have a high school diploma or equivalent. ⦁ Conducting independent research to determine the best resolution to a customer's case and the ability to work on cases independently, while supporting your team as a whole, is important. ⦁ Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. ⦁ Transferring data from documents into the client's system ⦁ Documenting customer interactions in the client system ⦁ Assisting the customer with enrolling in their benefits plan through their employer. ⦁ Answering questions regarding products or services the customer may have. ⦁ Assisting with website or application related issues in regards to accessing their benefits. ⦁ Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. Prior call center experience, or experience in the insurance industry is a plus. Answering basic questions about what is available, how to sign up, and what their options are. This is an inbound-call position where you'll assist callers with registering for their employer-provided health benefits. This is a high-growth program with a multitude of opportunities for new experiences and career opportunities. Activus Connect is seeking skilled customer service representatives to join our team of ambassadors.
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